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Individual Boxing
 
To maintain the lowest possible cost on merchandise and to keep your freight charges to a minimum, Mario Industries bulk packs our lamps and shades whenever possible. Should you require individual boxing for your lamps and shades, there will need to be an added cost for this service. A pre-pack is available to meet UPS Re-shipper Standards with the cost being $4.75 for a Mini Lamp, $5.30 for a Table Lamp, and $6.00 for a Floor Lamp.
 
Claims
All claims must be made with carrier immediately upon receipt of merchandise. No returns accepted without our written permission. Transit claims (concealed or otherwise) for damage or shortage must be filed by consignee directly with the carrier. Our responsibilitry ceases when shipment is delivered to carrier.
 
United Parcel Service
 
If merchandise is received in damaged condition (concealed or otherwise), report the damage directly to U.P.S. and Reliance at once. Retain the carton and merchandise until U.P.S. picks it up or advises disposition. We will file the claim and send you a replacement. If this procedure is not followed, U.P.S. will not honor the claim.
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Phone: (540) 342-1111
Orders: 1-800-458-1244
Fax: (540) 345-4813
E-mail: sales@reliancelamp.com